Cancellation & Refund Policy

1. Introduction and Scope

This Cancellation & Refund Policy applies to subscriptions and eligible digital services purchased through the EstateClues website at estateclues.com and application at app.estateclues.com.

EstateClues is a proprietary software product and trademark of Probasal Technologies, referred to in this policy as “Probasal Technologies,” “we,” “us,” or “our.”

Probasal Technologies also develops and manages RealScan (realscan.in), a separate property intelligence platform governed by its own applicable terms and policies.

By purchasing an EstateClues subscription or messaging credits, you acknowledge that you have read and understood this policy.

This policy should be read together with our Terms & Conditions and Privacy Policy. Where applicable law provides additional consumer rights, those rights will prevail over any inconsistent provision of this policy.

2. Free Trial Policy

EstateClues offers eligible registered users a complimentary 14-day trial to explore the platform before purchasing a subscription.

The following terms apply:

• No upfront payment: No payment is required to register for the free trial.
• No payment details required: We do not require credit or debit card details or bank mandates to activate the trial.
• No automatic subscription charges: The trial does not automatically convert into a paid subscription. You must choose to purchase a subscription separately.
• Trial expiry: At the end of the 14-day period, trial access may be suspended or restricted unless you purchase a subscription.
• No cancellation required: If you do not wish to continue, you may simply allow the trial to expire.

Trial eligibility, duration, and access to individual features may be subject to the terms communicated at registration.

3. Subscription Cancellation

EstateClues currently offers an annual subscription, including the Broker Pro Pass priced at ₹14,999 per year, plus applicable GST.

You may request cancellation at any time through the available account settings or by emailing billing@estateclues.com.

3.1 Cancellation before subscription expiry

When you cancel a paid annual subscription:

• Your subscription remains active until the end of the current paid subscription period, unless otherwise stated in the applicable offer or required by law.
• Cancellation prevents renewal for the subsequent subscription period.
• No further subscription fee will be charged for a subsequent period unless you independently initiate another purchase or expressly authorize a renewal arrangement.
• Cancellation alone does not automatically entitle you to a refund. Refund eligibility is determined under Section 4 of this policy.

3.2 Subscription expiry

When your paid subscription expires, access to paid features may be suspended or restricted.

EstateClues provides a 30-day post-expiry grace period during which eligible account data may remain available in read-only or export mode, subject to technical availability and account status.

After the grace period, access to stored information may be restricted further, and data may be deleted or anonymized in accordance with our Privacy Policy, applicable data-retention practices, and legal obligations.

Users are responsible for exporting any data they wish to retain before the applicable retention period ends. Where a specific deletion timeline applies, it should be communicated through the relevant service terms or Privacy Policy.

4. Refund Eligibility

We aim to provide a reliable platform and a fair opportunity for customers to evaluate the service.

4.1 Seven-day refund period

Customers who purchase an eligible annual EstateClues subscription may request a refund within seven (7) calendar days from the date of the original successful payment.

To qualify:

• The request must be submitted within the seven-day period.
• The purchase must be an eligible annual subscription purchased directly from EstateClues.
• The request must include sufficient information to identify and verify the transaction.
• The account must not be subject to a lawful restriction or other exclusion permitted under this policy and applicable law.

Eligible requests may be considered for a refund if the customer encounters unresolved technical problems, material service issues, or is otherwise dissatisfied with the service during the refund period.

Refund requests will be reviewed fairly and will not be rejected solely because a customer has used the platform during the trial or refund period.

4.2 Refunds after seven days

After the seven-day refund period, annual subscription payments are generally non-refundable, including where a customer stops using the service, changes business requirements, or decides not to continue.

Exceptions may apply where a refund is required by applicable law, where Probasal Technologies expressly agrees otherwise in writing, or where a material service issue warrants a refund under the applicable terms.

4.3 Partial refunds

Unless required by applicable law or expressly approved by Probasal Technologies, we do not provide prorated refunds for unused subscription days, partial subscription periods, or voluntary cancellation after the applicable refund period.

4.4 Taxes

Where a refund is approved, the treatment of GST and other applicable taxes will be determined in accordance with applicable tax laws and the nature of the transaction. Any necessary tax documentation or adjustments will be handled accordingly.

5. Messaging Credits and Usage-Based Services

EstateClues may offer separately purchased messaging credits or usage-based services for WhatsApp, SMS, or other supported communication features.

Unless otherwise specified at the time of purchase:

• Purchased credits are generally non-refundable once credited to the account.
• Unused credits may be carried forward while the account remains eligible to use the relevant service, subject to the applicable product terms.
• Credits consumed through successful processing or delivery attempts are not ordinarily refundable.
• Credits affected by a verified technical error, duplicate charge, or other qualifying billing issue may be reviewed for an appropriate correction or refund.
• Any applicable restrictions, expiry conditions, or third-party messaging charges will be disclosed in the relevant purchase terms.

Nothing in this section limits any refund or other remedy required by applicable law.

6. Refund Exclusions and Account Misuse

Refunds may be declined where the request falls outside the applicable refund terms, subject to applicable law.

Examples include:

• Requests submitted after the applicable refund period without a qualifying exception.
• Duplicate refund requests for a transaction that has already been refunded.
• Charges for services already consumed where the relevant charges are valid and non-refundable under the applicable terms.
• Purchases associated with fraudulent transactions, payment abuse, or deliberate misuse of the platform.

Where an account is suspended or terminated for suspected fraud, spam, unlawful activity, or a material breach of the Terms & Conditions, refund eligibility will be assessed based on the circumstances and applicable law.

A suspension or termination does not automatically remove a customer's statutory rights or entitlement to a refund where one is otherwise legally due.

7. How to Request a Refund

To request a refund, email billing@estateclues.com with the subject line:

Refund Request – EstateClues – [Payment ID]

Please include the following information:

• Full name and agency or business name, if applicable.
• Registered mobile number and account email address.
• Razorpay Payment ID or transaction reference.
• Date and amount of payment.
• A brief explanation of the reason for the request.
• Relevant supporting information, such as an error message or transaction receipt, where applicable.

Security Reminder: For your security, do not send passwords, PINs, OTPs, or complete card details by email.

Our billing team may request additional information reasonably necessary to verify the transaction and evaluate the request.

8. Refund Review and Processing

We aim to handle refund requests promptly and transparently.

8.1 Review period

We aim to review complete refund requests within one to two business days of receipt. Requests requiring additional verification or investigation may take longer.

8.2 Approved refunds

If a refund is approved, it will ordinarily be initiated through our payment processor, Razorpay, where supported, and returned to the original payment method in accordance with the applicable payment-processing requirements.

8.3 Refund settlement time

After a refund has been initiated, the time required for the amount to appear in your account depends on the payment method, payment processor, issuing bank, and relevant financial institution.

Refunds may typically take 5–7 business days after initiation, but this is an estimated timeframe and not a guaranteed settlement period.

8.4 Confirmation

Where available, we will provide confirmation of the refund initiation and the associated transaction reference or refund identifier.

If the refund has been initiated but has not appeared within the expected timeframe, please contact our billing team with your original Payment ID and refund reference, if available.

9. Payment Disputes and Chargebacks

If you believe that you have been charged incorrectly, charged more than once, or charged for a transaction you did not authorize, please contact us at billing@estateclues.com as soon as possible.

We will investigate the issue and work with the relevant payment processor or financial institution where necessary.

You may also contact your bank, card issuer, UPI provider, or other payment service provider to raise a dispute in accordance with their procedures.

Nothing in this policy prevents you from exercising any rights available under applicable law or the rules of your payment provider.

10. Policy Changes

Probasal Technologies may update this policy from time to time to reflect changes in EstateClues, our payment arrangements, business practices, or applicable legal requirements.

The revised policy will be published on the EstateClues website with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise required or permitted by applicable law. Any existing transaction will generally be assessed under the terms applicable at the time of purchase, subject to mandatory legal requirements.

We encourage customers to review this page periodically.

11. Contact Information

For cancellation, refund, or billing-related questions, please contact us using the details below:

Thank you for choosing EstateClues. We are committed to providing a transparent subscription experience and treating every billing or refund request fairly.